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KONG Running Delivery Details

Free Delivery is for all orders over £60*

*Guaranteed pre-Christmas Day Delivery - To ensure you recieve your items before the 25th December, please order by 13:00 on Tuesday 21st December, and note that 'DPD Next Day Delivery' must be selected.

For next day delivery orders must be placed before 13:30. Any order placed after this time with next day delivery selected will still be charged the full rate but may not arrive until 2 days after the order was placed. Please note that our courier does not deliver on weekends. This means that any orders placed with next day delivery on Saturdays or Sundays, won’t arrive until Tuesday. Orders placed before 13:30 on a Friday will arrive on Monday.

We make every effort to ensure that your order is delivered to you undamaged and in working order, however, damage can occur during transport. If your order arrives damaged, missing items or with the wrong items, you must notify us within 7 days. If we receive no such notification the order will be deemed as satisfactory by the customer. Any subsequence returns or exchange after this may incur additional charges as laid out in the Returns & Exchanges section.

We use primarily Royal Mail,DPD and APC, but may also use other delivery companies. We cannot be held responsible and accept no liability of any lost order, damaged product(s) or delayed and/or failed deliveries caused by them, as once our order is handed to them it is their responsibility to ensure its delivery.

*Excludes Islands, Highlands and Northern Ireland.

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